Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries

Job Description:

• Promptly replies to email/chat from users
• Answer calls from user or make calls to users when required
• Provides a holistic solution to customer queries
• Delivers the required service level
• Accurately document customer requests
• Accurately fill out online forms/sheets
• Provides empathy to ensure customer satisfaction

Job Specification:

• Excellent verbal and written communication skills
• Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
• Proficient in using MS Office, particularly MS Excel
• Excellent problem-solving skills
• Flexible and adaptable

Job Type: Full-time

Benefits:

• Additional leave
• Health insurance
• Life insurance
• Paid training
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

  📧 Interested? Send your application to: hrteam@progresspro.com.ph