Application Support Specialist (L3)
RESPONSIBILITIES:
Act as the primary escalation point from L1/L2, owning the investigation and resolution of complex application and system issues
Perform deep-dive debugging across APIs, databases, logs, and distributed systems to identify root causes
Work closely with Engineering and Product teams to drive issue resolution, ensuring clear problem statements and context are provided
Support incident handling by contributing to technical investigation, impact assessment, and resolution efforts
Conduct root cause analysis (RCA) and ensure findings are clearly documented with actionable follow-ups
Identify recurring issues and proactively suggest long-term fixes or improvements
Monitor application performance and analyze trends to detect potential risks or degradation
Build scripts, tools, and automation to improve investigation efficiency and reduce manual work for L1/L2
Maintain and improve internal documentation, investigation guides, and operational playbooks
Manage multiple priorities effectively in a fast-paced environment while maintaining high-quality output
REQUIREMENTS:
3–5 years of experience in application support, backend engineering, or similar technical roles
Strong debugging and troubleshooting skills across APIs, databases (SQL), and logs
Experience working with backend systems and microservices architecture
Proficiency in at least one scripting or backend language (e.g., Node.js, Python, or Go)
Ability to analyze issues across multiple systems and identify root causes independently
Familiarity with monitoring and observability tools (e.g., Grafana, ELK, OpenSearch) is a plus
Strong communication skills — able to clearly explain technical findings to both technical and non-technical stakeholders
Ability to prioritize, manage multiple issues, and work under pressure
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Apply now or send your application to : recruitmentteam@progresspro.com.ph