Ready to Take Your Tech Career to the Next Level? 

As an Application Support Specialist, you will be responsible for analyzing software application functionality, identifying areas for improvement, and enhancing application performance.

Job Responsibilities:

• Identify and resolve issues with software applications, following the agreed procedures
• Create documentation of troubleshooting activities and resolutions
• Work closely with application vendors and internal Teams for application support activities
• Logging all incidents and their resolution to see if there are recurring malfunctions on the Support ticketing tool
• Prioritizing incidents according to their urgency and influence on the business
• Check, Debug, rectify and test the system on program errors to ensure resolution
• Ensure smooth workflow processes and attainment of service level commitments.

Qualifications:

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• Minimum of 2-3 years of experience as an Application Support
• Experience with support tools such as SQL, Grafana, Datadog, or equivalent
• Strong analytical, negotiation, and interpersonal skills
• Good written and verbal communication skills, able to explain clearly and concisely in thought process

Job Type: Full-time

Benefits:

• Additional leave
• Health insurance
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary  

If you’re ready to make an impact and be part of a team that values innovation, apply today!     

Looking for new opportunities? Check out our latest job openings and join our team by visiting our career website . We’d love to have you on board!  

  Apply Now  

Join Our LinkedIn Network! 

Stay updated with new posts, blogs, and exciting opportunities!